In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. Our recent research reveals that over a third of U.S. online shoppers have fallen victim to this form of theft within the past …
Category: Workforce
MarTech Interview with Jonathan Rosenberg, CTO and Head of AI @ Five9
Tweet!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?’http’:’https’;if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+’://platform.twitter.com/widgets.js’;fjs.parentNode.insertBefore(js,fjs);}}(document, ‘script’, ‘twitter-wjs’); Jonathan Rosenberg, CTO and Head of AI at Five9 shares more on Five9’s latest AI enhancements with pointers on what modern marketers should do when deploying new AI powered martech as new users: __________ Hi Jonathan, tell us about yourself and more about your role …
Grocery Trend Report: Upgrading Digital Shopping to Support ‘Power Users’ and Appealing to Ethno-National Identities
The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating …
The Login Effect: The Role of Customer Authentication Psychology in Retail Success
Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a …