As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more vital. In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t just helpful – it’s critical. HappyOrNot’s October 2024 report, Retail’s Biggest CX …

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map — a tool to visualize the entire journey, from initial awareness to post-purchase interactions.¶ Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during …

Detroit Auto Show organizers announced attendance numbers for the 2025 show as it returned to January. According to officials, there were 275,000 attendees over the 11-day event – which took place in the middle of […]