Customers are at a point where they’d rather take care of their issues themselves – over 67% of customers prefer using a form of self-service rather than talking to a customer service representative. This is likely a result of years and years of consumer frustration within the service industry – …

Implementing Geospatial Analytics in Your Marketing Strategies Unlike our brains that categorize information depending on time and place companies categorize their data to rows and columns. According to a report by Deloitte, this conventional approach makes reporting quick and simple but it’s not always insightful. Organizations can now add time …