Category: Workforce

Workforce by ExtrovertingAug 22, 20246:31 AM

Glance announces Guided CX™ integration with Five9 to deliver smart, human customer experiences

Glance now available on the Five9 CX Marketplace Glance, a leader in Guided CX solutions, announced its partnership with Five9, the intelligent CX platform provider. Glance is now available on the Five9 CX Marketplace, enabling Five9 users to harness Glance’s Guided CX platform to join customers in real-time, collaborative online sessions. Five9 …

Workforce by ExtrovertingAug 22, 20245:56 AM

Workforce by ExtrovertingAug 22, 20245:22 AM

Workforce by ExtrovertingAug 22, 20245:16 AM

GenAI: The Silent Hero Behind Better Experiences for Agents and Customers

Customers are at a point where they’d rather take care of their issues themselves – over 67% of customers prefer using a form of self-service rather than talking to a customer service representative. This is likely a result of years and years of consumer frustration within the service industry – …

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