For too long, business leaders have viewed customer experience (CX) as a cost center. It’s time to flip the narrative. Quality CX drives revenue. Real-world results validate the connection between customer service and success. Ally Financial attributed its 95% customer retention rate to its CX, and Bank of America credited …
Category: Workforce

MarTech Interview with Tejas Manohar, Co-CEO @ Hightouch
Tweet!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?’http’:’https’;if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+’://platform.twitter.com/widgets.js’;fjs.parentNode.insertBefore(js,fjs);}}(document, ‘script’, ‘twitter-wjs’); Tejas Manohar, Co-CEO at Hightouch chats about the platform’s latest self-serve capabilities and the future of marketing in this MarTechSeries Interview: __________ Hi Tejas – tell us about yourself and your journey in the SaaS market. I didn’t grow up in Silicon Valley. …