Coach has partnered with metaverse platforms Roblox and Zepeto to support its Spring 2024 collection’s campaign theme, “Find Your Courage.” The luxury brand will offer items to help users playing the competitive Roblox fashion games Fashion Famous 2 and Fashion Klossette and in the Zepeto social avatar app. The campaign …
Category: Workforce
New Returns Platforms Promises Customers Instant Refunds
Reshop, a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. Reshop, which takes on the risk of fraud or non-return losses, is seeking to drastically shorten the days or even weeks usually …
Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI
Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to be in, especially when it comes to making money. Selling used goods is time-intensive and involves reverse logistics processes and single-SKU assortments that the typical retailer doesn’t have to deal with, all …
Why Inbound CX Tunnel Vision can Undermine Retailer Operations
The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered approximately 5.9 billion packages last year. The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and …