The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Recent data from the Federal Trade Commission (FTC) paints a stark picture, revealing that gift card scam losses totaled over $228 million last year — a staggering increase of more than $100 million from 2020. …
Category: Workforce
Breaking Barriers: Why It’s Been Difficult for Everyone to Cash in on the Retail Media Boom
Retail media is rapidly evolving, offering unprecedented opportunities for retailers to monetize their platforms through advertising. According to eMarketer, it’s the fastest-growing advertising channel, jumping by more than 20% a year and projected to reach $109.40 billion in spend in 2027. However, the path to integrating retail media infrastructure is …
New Study Reveals How Loyalty Programs Boost Customer Spending and Drive Longterm Business Success
Unwrapped: Snappy’s 2024 Customer Loyalty Study Finds 70% of Consumers Prioritize Brands with Loyalty Offerings; 76% of Americans Report They Will Spend More When Part of a Loyalty Program. NEW YORK, NEW YORK – June 20, 2024 – Snappy — the award-winning gifting company, releases findings from Unwrapped: Snappy’s 2024 Customer …
Sprinklr Named a Leader in Digital Customer Interaction Solutions Report
According to the report, “Sprinklr boasts the most feature-complete solution, bar none.” NEW YORK, NEW YORK – June 21, 2024 – SPRINKLR — (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024. The …